Refund policy
Our Fussy Kid Taste Guarantee 🐄
We reckon your kids are going to love Rolley — and we'll put our money where our mouth is. If the taste isn't a hit in your house, we'll refund you. No posting pouches back, no hoops.
How to claim
Email us at hi@drinkrolley.com.au within 30 days of your order with:
- Your order number
- A quick note on what didn't work for you (it genuinely helps us make Rolley better)
We'll refund the cost of your Rolley — you don't need to send anything back. Keep the pouch, pop it in the pantry, or pass it to a mate.
The fine print (nothing sneaky)
- One taste-guarantee refund per customer — it covers your first order of a flavour so you can try us risk-free.
- Refunds cover the product; original shipping isn't included.
- Ordered a 3-Pack or a few pouches? Just tell us which flavours weren't a match and we'll sort you out.
Damaged, faulty or wrong order?
Check your order when it lands and give us a shout straight away if anything's damaged, faulty, or not what you ordered — we'll make it right, no questions asked. This is separate from the taste guarantee and covers you regardless.
Questions?
Email hi@drinkrolley.com.au — we're real people and happy to help.